Technical & Training
Technical support services of PSG will include:
Distributor Service Capability
Service Technician capability development through continuous contact, coaching and mentoring
- Tooling audit and updates
- Issue of Electronic Tool Licences
- Workshop facility development
- Leveraging of Best Practices and maintenance of Perkins L3 Standards
For Global OEM (Policy 1, 2)
Single point of contact for all OEM issues relating to As-Delivered Quality and reliability across the region
Warranty
Primary contact for Warranty Consultations and Failure Analysis discussions and adjudication
Complex Technical Support
Support for technical issues which are both complex in nature and/or where the number of events are multiple
Training Requirement form
Training
Through its Regional Training Centre, PSG will strive to transfer technical knowledge and information to ensure service quality and diagnosis of the highest standards
Training opportunities provided by PSG will include:
For Global OEM (Policy 1, 2) and OEM Dealer
OEM and Customer Service Technician capability development through customised L1 and L2 Training enabling them to be self reliant in handling minor troubleshooting and all routine maintenance
For Distributors
Perkins approved training programs for Distributor personnel enabling them to meet L3 standards and deliver product support excellence